Astral Hoops - Services


To find out our current service turn around times send us an email at support@astralhoops.com.
Loaner Hoops are available if you need a hoop while you send yours in.
Thank you for your patience.


Product ID

Enter the 5 digit product ID located on the inside of your flow tool. If yours doesn't have a product ID, you can find it in the confirmation email sent when you originally placed your order or Contact Us so we can look it up for you.

Product ID:      Product ID

Fix a Problem

Is your Astral having a problem that you would like fixed?   Yes     No

If "Yes", please describe the problem in detail here. If you've already described the problem to our customer service, please copy that information here also. This is the only thing our technician will see when working on your item. Information entered on this form will only be seen by our technician. If you have a question that requires a response, please contact our customer service.

Paid Services

Paid services will be billed at the time of service. See our Service Menu for a full list of prices and offerings.

Add 3M Grip Tape ($10)

Replace Tubing (Hoop: $69, Wand: $49, Staff 2016-2017: $89)
For hoops, the tubing will be replaced with the same type it currently has. If you would like to change the color, diameter (5/8", 3/4", or 7/8"), or material type please specify your chose in the "Other service" box below. Changing the diameter requires additional work to modify the circuit. Contact us for a quote.

Re-size Hoop to Inches INSIDE DIAMETER
      (Smaller: $59, Bigger: $79, Firestorm: add $20, 5/8" Atomic: add $10)

Test Batteries, Replace if needed (recomended)
Batteries can loose capacity over time and use. Select this to have us test the capacity of your batteries and replace them if we find a significant decrease in performance. Battery replacement is $29 for hoops and wands when combined with most other services, $59 when done as the only service, and $99 for staffs. We automatically test the batteries on in-warranty items and replace them free of charge if they've lost more than 25% of their capacity in the first year.

Other service:

Upgrades

One of the benifits of owning an Astral product is that you can upgrade the hardware and/or software when we come out with new advancements.

RECOMMENDED: Upgrade to Atomic V Firmware? - Avalible on Evoke Hoops and Wands. ($39)   Yes     No

Atomic V Firmware Includes
  • Megamix - Megamixes combine the chaos of randomization with intelligent transitioning to create a unique mix of patterns every time.
  • Color and Speed Control - Customize the color and speed of any mode.
  • Double the Favorites - Store up to 30 customized favorites!
  • Double the POVs - Original 15 Evoke POVs + 15 all new ones.
  • More Rainbow - More stunning rainbow color schemes.
  • Comets - Orbit your body with comets.
  • More Random Pattern Generators - 5 Random modes create a new pattern every time.
  • Improved Battery Management - New intelligent power regulation for longer battery life.

Upgrade to Atomic V LED Circuit and Build? - Avalible on Evoke Hoops, Wands, and Contact Staff.    Yes     No
Hoop: $139 Wand: $69 40LED / $119 96LED Staff: $175 (spiral wraped staff model)
Free Atomic V Firware included with all LED circuit upgrades

Atomic V LED Circuit and Build Includes
  • New LED Tech - New advanced LEDs with improved color rendering and incredible durability.
  • New Construction - Crisper, brighter images.  Improved LED protection that's been tested to withstand the hardest of impacts.
  • Lighter Weight Wands and Staff - Atomic V Wands are 1oz lighter. Staffs are 3oz lighter.
  • More LEDs in 5/8" Hoops - Atomic V Hoop circuits can have twice the LEDs of Evokes.

LED Repair Replacement Type
If you're seding in your Evoke Hoop, Wand, or Staff due to a problem with the LED circuit, and we determine that the LED circuit cannot be repaired and must be replaced, would you like it replaced with same Evoke circuit it had, or upgrade it to the new Atomic V circuit and firmware? For in warranty service, you would only be charged the $39 for the Atomic V Firware. For non-warranty service, there would be no price difference. We recomend selecting the new Atomic V circuit unless you need it to match the look of another Evoke Hoop, Wand, or Staff that you own.
Upgrade with Atomic V     Do not upgrade LEDs

Your Information

Full Name

Email Address

Phone Number

Street Address

City

State/Province

Postal Code

Country

Rush Servicing

Do you need your service item back by a specific date? Enter the date below to order our rush service. We'll specially handle your service from the moment it comes into the shop and do our best to have it to you in time. For the best chance of having it back to you by when you need it, please try to allow at least a week for us to perform the service, not including shipping transit times. The price for rush servicing is $25 and will be billed upon compleation of the service. Rush processing doesn't include expedited shipping. Our standard shipping takes only 2 to 3 days to most US locations. If faster shipping is needed to deliver your item in time, we'll contact you with expedited shipping options. We do our best to perform all services as quickly and accurately as possible. If you don't select this option, we'll work on your service in the order it's received.

Need By Date MM/DD/YYYY (Leave blank for standard processing. Rush fee: $25)

Authorization

By clicking Submit Request you agree to have us do the work requested above and understand that you will be invoiced at the rates posted on our Service Menu. If the services required to fulfill your request could exceed $150 per item we will contact you before starting work. Warranty work is, of course, free of charge.